Customer Service
We currently operate exclusively online, providing a convenient and seamless shopping experience for our customers. You can explore our wide range of products and make purchases directly through our website. If you have any questions or need assistance, our customer support team is ready to help you.
Happy shopping!
You can easily check the availability of a product and its sizes on the product page. Select the desired size from the dropdown menu, and the website will automatically display whether the chosen size is in stock.
If a product is currently out of stock, you can subscribe to our back-in-stock notifications. Simply add the product to the wish list and we will notify you as soon as the product is available again. This way, you won't miss out on your favorite items. 🙂
We strive to represent the colors of our products as accurately as possible. However, please note that the appearance of colors may vary slightly depending on your device's screen settings. If you have any concerns about the color, feel free to reach out to our customer support for more information.
At the moment, we do not offer pre-orders for out-of-stock items. We recommend you to add the product to wish list to be alerted when the product becomes available again.
We strive to restock items regularly to meet the demand of our customers. The restocking frequency may vary, so we recommend checking back on our website or subscribing to back-in-stock notifications for timely updates.
Once your order is packed and ready to go, you'll receive a shipping confirmation email notifying you that your package is on its way. While we currently don't provide a tracking option, this email will include relevant details about the shipment status.
Our standard shipping typically delivers within 1-2 days. Orders placed before 12 pm will be dispatched on the same day, ensuring prompt delivery to your doorstep. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
If you're not available at the time of delivery, the courier service will typically leave a notice with instructions for redelivery or information on where to pick up your package. You can also contact the courier directly to make specific arrangements or reschedule the delivery.
Currently, we only offer shipping within Montenegro. We do not provide international shipping options at this time. However, we are continually reviewing and expanding our shipping capabilities, so please stay tuned for any updates on international shipping in the future.
While we don't accept returns for changes of mind, we do allow exchanges for different sizes. If the desired size is unavailable, we offer alternatives such as a promo code or a similar item of the same price to ensure customer satisfaction.
We offer exchanges within 24 hours of receiving your order, ensuring you find the perfect fit. However, we do not accept returns. If you need to exchange an item, please contact our customer support team within 24 hours of delivery. We're committed to ensuring your satisfaction with every purchase.
Once we receive your return request, we aim to process exchanges within 1-2 business days. The exact timeframe may vary depending on factors such as shipping times and product availability. We appreciate your patience and understanding as we work to ensure your exchange is handled promptly and efficiently. If you have any concerns or require further assistance, please don't hesitate to contact our customer support team.
We currently accept cash on delivery as our primary payment method. However, we plan to expand our payment options in the future to include credit card payments.
During the checkout process, you will find a field labeled "Promo Code" or "Discount Code." Simply enter your code in this field and click 'Apply.' The discount will be reflected in your order total.
Generally, only one promo code can be applied per order. During checkout, please ensure that you enter the promo code with the highest discount to maximize savings. Some promotions may have specific terms and conditions, so be sure to review them before applying.
If your order hasn't arrived within the expected delivery time, please check the tracking information provided in your shipping confirmation email. If you need further assistance, contact our customer support, and we'll investigate the issue for you.
We apologize for any inconvenience. If you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the return process and arrange for a replacement or refund.
Unfortunately, we are unable to modify or cancel orders once they have been processed. Please double-check your order before completing the purchase. If you encounter any issues, contact our customer support for guidance.
If you've forgotten your password, simply click on the "Forgot Password" link on the login page. Enter the email address associated with your account, and you'll receive an email with instructions on how to reset your password. Follow the provided link to create a new password and regain access to your account. If you encounter any difficulties, contact our support team for assistance.
If you're having trouble accessing our website, try clearing your browser cache and cookies. Additionally, ensure that your browser is updated to the latest version. If the issue persists, please contact our technical support for assistance.
